Refund Policy

Last updated: May 28, 2026

1. Consultation Calls

We want you to feel confident booking a call with us. Our refund policy for paid consultations is as follows:

Full Refund

• Cancellation 24+ hours before the call: You will receive a full refund processed to your original payment method within 5-7 business days.
• Technical failure on our end: If we are unable to conduct the call due to a technical issue on our side, you will receive a full refund or the option to reschedule.

Rescheduling

• Cancellation 12-24 hours before the call: We offer one free reschedule to a mutually convenient time within 14 days.

No Refund

• Cancellation less than 12 hours before the call: No refund will be issued, as the time slot has been reserved for you.
• No-show: If you do not attend the scheduled call without prior notice, no refund will be issued.
• After the call has taken place: Consultation fees are non-refundable once the session has been delivered.

2. Consulting Engagements

For larger consulting or development engagements, refund terms will be outlined in the specific statement of work or proposal. Generally:

• Fees for work already completed are non-refundable
• Unused prepaid hours or milestones may be refunded upon mutual agreement
• Either party may terminate with 14 days notice, with payment due for work completed

3. How to Request a Refund

To request a refund or reschedule, contact us at:

Email: hello@haviklabs.com

Please include your booking reference or order ID. We aim to respond within 24 hours and process approved refunds within 5-7 business days.

4. Disputes

If you believe a refund request has been unfairly denied, please reach out to us directly. We are committed to resolving disputes fairly and promptly.